Dedicated support, every step of the way.
From the moment you join the Charity Learning Consortium we ensure you have the right support at the right time.
Support and onboarding
Dedicated membership manager
Technical support
Community
Extra resources
97% of members would recommend our services to other L&D professionals in the third sector.
“The helpdesk is very good and very fast. Easy functionality with the site to set things up and use. Jamie is a great teacher!”
Royal Parks
Onboarding and training
Members are given a dedicated onboarding specialist to ensure the best possible start. Your specialist will guide you through setup, provide training, and support you through the launch of your learning management system (LMS).
Setup: We’ll help you configure your system for success
Training: Learn how to make the most of your LMS and how to use the features and functionality
Launch: Go live with confidence
Dedicated Membership Manager
Throughout your CLC journey, you will have a dedicated Membership Manager. They will provide ongoing support with:
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Membership and subscriptions: Ensuring your account and benefits run smoothly
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Elevating your learning and development strategy: Helping you maximise impact
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Engagement: Driving participation across your team or organisation
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Benchmarking: Using our custom-built CL Index tool, designed specifically for the third sector, to measure and compare performance
Helpdesk and technical support
Our support team is always on hand to assist with your day-to-day questions about the LMS. They’ve also developed a comprehensive library of solution articles, giving members quick and easy access to helpful guidance whenever they need it.
“The support available is unwavering and expert. The system is clear and easy to use, with lots of options and supporting materials to make use of.”
Natasha Welbourne, The Children’s Society
Extra resources and support
Dive into our growing collection of Little Books – packed with smart tips and proven best practices, all condensed into bite-sized, ready-to-use guides. And that’s just the start. You’ll also discover a constantly expanding library of articles, top tips, case studies, and more to spark ideas and keep your learning fresh.
Community
Chances are, if you’ve faced a challenge, someone in the Consortium has been there too.
Our community of over 1,000 L&D professionals is ready to share insights, ideas, and support – whether at our regular networking events (virtual and in-person) or through our 24/7 community WhatsApp group.
Find out more
We don’t just help you deliver learning, we help you develop it.
With access to the Charity Learning Index, you can benchmark your organisation’s learning maturity across key areas like engagement, leadership, content strategy, and digital capability.
You’ll receive:
- A comprehensive self-assessment tool
- A tailored report identifying strengths and opportunities
- Practical recommendations to improve your learning culture
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Guidance from our team to help you take action
Whether you’re just getting started or ready to take your L&D to the next level, the Charity Learning Index gives you the clarity and direction to grow with confidence.
CL Consortium Ltd
Vine House, Selsley Road,
Stroud, GL5 5NN
The Charity Mentoring Network: A community platform that connects organisations, staff and volunteers together.
